Frequently Asked Questions

Everything you need to know about our handcrafted leather goods.

What kind of leather do you use for your products?

We exclusively use high-quality, full-grain leather sourced from award-winning tanneries. Our leather is known for its durability and the unique patina it develops over time.

How long will it take for my order to ship?

Standard orders typically process within 2-4 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.

What is your return policy?

We want you to love your bag. If you are not satisfied, you can return your item within 30 days of delivery, provided it is in its original, unused condition.

Do you offer a warranty on your bags?

Yes, we stand behind our craftsmanship. We offer a lifetime guarantee on our hardware and stitching to ensure your leather piece lasts for decades.

How should I care for my leather items?

We recommend using a high-quality leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight or moisture to maintain the leather's natural oils.

Can I make changes to my order after it has been placed?

Because we aim to process orders quickly, we can only make changes within the first hour of purchase. Please contact our support team immediately for assistance.